We are sorry to hear your order does not appear to fit your vehicle. Whether it concerns wheels, wheel bolts, centre rings, bodykits or other parts that we offer: it can unfortunately happen that there was an incorrect delivery from the manufacturer, or that your vehicle has a slightly different specification or version.
Don’t worry, we will investigate this for you immediately and want to resolve it as quickly as possible.
Important: Stop fitting immediately
Please do not force, modify or fit the part any further. Store it safely in the original packaging to avoid irreversible damage. Parts, wheels, centre rings, bolts or bodykits that show mounting marks or scratches cannot be accepted back for exchange (regardless of the reason for the incorrect fit).
Photos & Explanation Required for Investigation
Our universal rule is: the more photos and the clearer your written explanation, the faster we can help you. To assess this matter accurately and, if necessary, escalate it to the manufacturer, we need the following information from you in the highest possible quality:
Part 1: Product Identification
Take clear photos of the supplied items and all related markings:
- The Packaging & Sticker: A photo of the box or bag, including any stickers with barcodes or item numbers (e.g. on a set of bolts or a bodykit box).
- The Part Itself: A photo of the product, including stamped or printed specifications (such as the sizing on a wheel, or the imprint on a centre ring/bolt).
- The Packing Slip: An overview photo of the supplied documentation.
Part 2: Vehicle Identification
To check the lines and the exact model, we need clear overview photos of your car (taken from knee height, without shadows):
- Front: The complete front including the front bumper.
- Side(s): The complete side of the vehicle.
- Rear: The complete rear of the vehicle.
Part 3: The Problem Visualised
We must be able to see exactly where the issue occurs. Add detail photos and an explanation:
- Detail Photos: For example a photo showing the wheel touching the brake caliper, or a photo of the supplied bolt next to your original wheel bolt.
- Your Explanation: Type a short, clear description of what exactly does not fit (e.g. "the centre ring is too large" or "the diffuser does not align at the side").
How do you submit these materials? (Very Important)
We can only process your technical request if you reply directly to the original e-mail in which you received your invoice. Type your explanation here and attach all photos. Separate emails or contact forms cannot be linked to your order file and will cause unnecessary delays in the investigation.
What happens next?
As soon as we have received your explanation and the complete set of photos as a reply to your invoice, we will start the following process:
- Assessment: Our specialists (and, if necessary, the manufacturer’s engineers) analyse the data to determine where the deviation originated.
- Urgency: We understand this is an unpleasant situation. Your request will therefore receive top priority.
- Feedback: We will contact you by e-mail as soon as possible to discuss the outcome and the most appropriate solution (such as a free replacement).
We look forward to your response so we can assist you promptly!
