Order Questions & GDPR Privacy Protocol

Order Questions & Privacy Protocol

Would you like to check the status of your order or do you have a specific question about your invoice? Read below how we process your data securely and GDPR-compliantly.

GDPR

SECURE ORDER

Important: Reply to your original email

To protect your privacy and comply with the General Data Protection Regulation (GDPR), we are unfortunately not allowed to verify specific order and personal data via separate or general emails.

We kindly ask you to submit detailed questions about your order by replying directly to the email in which you received your invoice, order confirmation or shipping confirmation. By communicating via that linked email address, we can verify your identity and our staff have direct and secure access to your order file.

No email or invoice received?

If you cannot find an order confirmation or invoice in your inbox (or spam folder), please send an email directly to info@wheelsandcustoms.nl.

For swift processing, please include the following information:

  • A copy or screenshot of your proof of payment
  • Your full first and last name
  • The address you provided with the order

Our colleagues will check the payment and then send you the invoice correctly.

General questions without an order number?

Do you have general questions about products, fitments, delivery times or installation options in our workshop in Nijkerk that do not require specific order or personal data?

Feel free to ask your question via our contact form or via our general email. We are happy to help with expert advice!

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