Returns & Warranty

Returns & Warranty Provisions

Official Guidelines for Withdrawal, Bespoke Exceptions and Warranty Coverage

✉ REQUIRED: REPLY ONLY TO YOUR ORIGINAL INVOICE EMAIL

To comply with the General Data Protection Regulation (GDPR) we verify customer information only via the linked email thread of your order. Separate emails or messages via contact forms will not be processed.

Send return requests, warranty claims or questions about your order only by replying directly to the email with your invoice or order confirmation. Read our full GDPR Order Queries Protocol.

Never send items independently to our head office in Nijkerk. Our shipments and returns are handled via various centralised supplier warehouses in the Netherlands. You will receive the authorised return instructions by email. The provisions stated on this page form one inseparable whole with our Terms and Conditions.

1. Return Procedure & Warehouse Instructions

Because our goods flow via specific distribution centres in the Netherlands, unauthorised returns or parcels without a return number will be refused. Strictly follow this step-by-step plan:

Register via Reply: Find your invoice email and reply stating that you wish to return an item.
Authorisation & Address: Our team checks eligibility and provides the specific warehouse address in the Netherlands and the return form.
Collection Service for Large Body Parts: For bulky items (such as diffusers, spoilers and bumpers) that exceed the standard dimensions of parcel services, we can — where logistically possible — offer our special transport/collection service. The actual collection costs (€ 29,95 to € 49,95 incl. VAT) will be offset against the refundable amount in case of withdrawal.
Inspection on Receipt: Inspect products immediately upon delivery. Is the packaging damaged? Have the courier note this on the consignment note before signing and follow our Transport Damage Procedure.
Processing Prohibition: Is a product delivered incorrectly or damaged? Do not fit it! Upon installation, all rights to return lapse. See the rules regarding Incomplete or Incorrect Delivery.

2. Right of Withdrawal (14 Days) & Bespoke Exceptions

Consumers have a statutory cooling-off period of 14 calendar days after receipt. However, in accordance with Article 6:230p BW, Article 6:230s BW and our Terms and Conditions, the following product groups and situations are fully excluded from withdrawal or subject to mandatory depreciation:

Genuine Carbon Parts: Products made of genuine carbon fibre (Carbon) are produced to order for the customer and are 100% excluded in advance from withdrawal or return (Art. 6:230p BW).
Genuine Carbon Structural Tolerances: Genuine Carbon is a handcrafted product. Minor weave variations or micro air bubbles in the lacquer inherent to the artisanal production process do not qualify as defects.
Custom PCD / Custom ET Wheels: Wheels that are drilled or lathed to customer-specific sizes (incl. Concaver, Japan Racing, ESR, Riviera, Wheelforce, 1AV, 3SDM, Axe, Lenso, Stuttgart, ABS Wheels, Carbonado, Wolfrace) are strictly classified as bespoke (Art. 6:230p BW).
Assembled Wheel Sets & Physical Assembly (Art. 6:230s paragraphs 3 & 8 BW): Wheels and tyres that, at your request, are physically assembled and balanced into a single wheel set lose their pristine new condition due to clamping, degreasing and balancing procedures. In case of cancellation and/or withdrawal you are strictly liable for the incurred commercial and actual depreciation (B-grade market value depreciation).
Mounted / Used Parts: Parts with mounting marks (bolt imprints, clamp marks on spacers, exhaust marks or installed suspension kits) exceed the permitted inspection threshold.
Vehicle Damage History: Our parts are test-fitted on factory-new vehicles in original factory condition (OEM). Fitment issues caused by previous accident damage, paintwork or replacement panels are excluded from return.
Loose Wheels: Orders for loose wheels (other than a complete set of 4) that have been specifically imported on request.
Specific Manufacturer Orders: Fibreglass items, specially painted/powder-coated parts or customer-specific colours.
Repackaging & Depreciation Fee (ex Art. 6:230s BW): If a standard stock item is returned with damaged or torn packaging, missing protective films, or in a manner that affects its new condition for resale, the actual repackaging and inspection damage (10% to 25%) will be deducted from the refund.
Business Orders (B2B): For purchases placed with a company name, KVK number or VAT number, the right of withdrawal is legally excluded. Returns are only possible after written approval subject to B2B restocking fees (15% to 25%).

Model Withdrawal Form

(Only complete and send this form if you wish to withdraw from the contract)

✉ MANDATORY SUBMISSION METHOD (GDPR PROTOCOL):

Send this completed form only by replying directly to the email in which you received your invoice or order confirmation. Separate emails, letters or messages via the contact form will not be processed in order to protect your personal data.

To:
Wheels 'N Customs V.O.F.
Riddererf 7 C+D, 3861 PT Nijkerk
Respond only via the email thread of your invoice.

I/We (*) hereby inform you that I/We (*) withdraw from our contract concerning the sale of the following products:

Ordered on (*) / Received on (*):

Order number / Invoice number:

Name of consumer(s):

Address of consumer(s):

Date of submission:

(*) Strike out what does not apply or fill in what applies.
Important legal note: For bespoke products (incl. Genuine Carbon, Custom PCD/ET wheels ex Art. 6:230p BW) and physically assembled wheel sets there is a mandatory legal exclusion and/or set-off of the actual depreciation (B-grade depreciation) ex Art. 6:230s BW.

3. Comprehensive Warranty Terms by Category

For every warranty claim, the original purchase invoice is required. The warranty period starts on the date of purchase and is maximum 1 year from factory. Liability is limited exclusively to replacement or repair of the physical product itself. Indirect costs (such as removal/refitting by third parties, alignment, transport or replacement transport) will never be reimbursed.

Product group	Term	Warranty Coverage & Strict Exclusions
Alloy Wheels	Max. 1 Year	Only for demonstrable factory paint defects on fully painted wheels. STRICTLY EXCLUDED FROM WARRANTY: • Hairline cracks, dents & warping: After being put into use, these arise solely due to external point load (potholes/road holes, kerbs, overloading or incorrect tyre pressure). • Polished Wheels (Diamond Cut / Polished): No warranty on paint/corrosion of (partly) polished sections. • Road salt & chemicals: Damage due to salt, winter conditions, stone chips or aggressive (acidic) wheel cleaners and pressure washers. • Damage caused during external tyre fitting, wheel weights or exceeding torque settings (Nm).
Car Tyres	Max. 1 Year	Only for manufacturing defects (such as carcass failure from factory prior to fitting). STRICTLY EXCLUDED: Bulges in the sidewall (bead wire break due to speed bump/kerb impact), uneven wear due to incorrect alignment/tracking, punctures, or damage due to low/high tyre pressure.
Wheel Spacers & Fastening	Max. 1 Year	Warranty limited to manufacturing defects from factory. STRICTLY EXCLUDED: Cracked aluminium or stripped threads/wheel bolts due to incorrect installation, not using a torque wrench, exceeding Nm torque settings, or failing to make the vehicle hub rust-free.
Bodywork & Bodykits (ABS / Carbon)	Max. 1 Year	Warranty only on manufacturing defects prior to installation (incl. Oneway, Rieger, Maxton Design, Ingo Noak). STRICTLY EXCLUDED: Breakage, cracks or scratches occurring during or after installation, speed bump damage, loss at high speeds on the motorway/track, and no warranty on parts affixed solely with 3M tape. Genuine Carbon is strictly excluded from return. Processing prohibition in case of defects: As soon as a damaged or incorrectly delivered part is fitted, worked on or painted by you or your garage/body shop, this is legally considered unconditional acceptance of the product and the right to return or claim lapses immediately ex Art. 13 T&C.
Exhaust Systems & Tips	Max. 1 Year	Warranty on structural defects and weld seams from factory. STRICTLY EXCLUDED: Heat damage, melting damage to diffusers/bumpers, discolouration of stainless steel/Carbon due to exhaust gases, and defects caused by aftermarket engine management (including chiptuning, 'pops & bangs' or altered backpressure).
Suspension & Lowering (Springs / Coilovers)	Max. 1 Year	Warranty on spring breakage and damper leakage from factory (incl. Eibach, H&R, Cobra, KW, ST). STRICTLY EXCLUDED: Normal settling (spring set), accelerated wear on OEM control arms/top mounts, noises at extreme lowering, and uneven tyre wear due to not having the vehicle aligned (in time).
Lighting & Styling Accessories	Max. 6 Months	Warranty on internal electronics and LED operation from factory. STRICTLY EXCLUDED: Condensation/moisture as a result of extreme temperature fluctuations (physical phenomenon), short circuit due to incorrect wiring, or broken housing seals.
Maintenance & Car Care Products	None / Limited	Only warranty on undamaged, unopened packaging upon receipt. Opened or used liquids and polishes are, for hygiene and safety reasons, completely excluded from warranty and return.

4. Workshop Fitting Conditions & Duty to Notify

For fitting in our workshop in Nijkerk, 1 year fitting warranty applies for regular street use. The following strict conditions apply:

No warranty on 3M-tape only: No fitting warranty on parts (such as spoiler caps) that, according to factory instruction, are affixed solely with double-sided 3M tape. Securing must, where necessary, be done with rivets/screws/sealant.
High Speeds: No warranty or liability for parts that come loose or break off while driving at high speeds (track or German Autobahn). In the event of claims, the legal burden of proof lies entirely with the buyer (by means of uninterrupted GPS/dashcam video evidence).
Mandatory Duty to Notify Modifications: The buyer is obliged to notify in writing in advance if the vehicle is equipped with non-original modifications (aftermarket exhaust systems, chiptuning / Pops & Bangs software, non-standard bumpers or lowered suspension). If omitted, all liability for fitment issues or heat/melting damage due to altered gas flows lapses entirely.

Questions about an Order, Return and Warranty?

Reply directly to the email in which you received your invoice. Our support team will assist you in accordance with our guidelines.

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Returns & Warranty